Immediate danger

Do not wait for a reply from D.A.Y.S.

Call 999 for fire, serious injury or immediate danger. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

Call 999 Gas emergency

D.A.Y.S. tenant maintenance

Tell us what has happened.

Complete this form once, include clear photographs where possible, and keep the reference number shown after you send it.

The issue

What needs attention?

Type of issue

Is anyone currently unsafe, or is serious damage happening now? Yes No

When did it start?

How would you describe it?

Describe the problem

0/4000 characters

What safe action have you already taken?

Property and safety

Identify the property and current position.

Property / reporting reference

A property-specific QR code will normally fill this in automatically.

Is the property presently safe to remain in? Yes No Not sure

Have you isolated gas, water or electricity where relevant?

Only isolate a supply if it is safe and you know how. Emergency controls must remain accessible and unobstructed.

Access availability (optional)

Only add this if it will help arrange inspection or repair.

Evidence

Add photographs or a short video.

Choose files Up to 6 files and 12MB in total. Images are reduced before sending where possible.

Confirmation

Check and send.

I understand that this form is not monitored as an emergency service. Where there is immediate danger, I will contact 999 or the appropriate emergency utility service first. The information I have provided is accurate to the best of my knowledge, and I will provide reasonable access for inspection and repair.

How your report is used

Property maintenance is administered through D.A.Y.S. The information in this report will be used to investigate and manage the repair on behalf of the relevant landlord. It may be shared with the landlord, relevant contractors, insurers or emergency services where necessary. The report is delivered by email and is not added to a separate D.A.Y.S. online maintenance database.

Read the maintenance privacy notice

After sending, keep the reference number shown on this screen.